SHIPPING AND RETURNS
SHIPPING POLICY
At Oro Luxe Co., we are committed to delivering your products safely and on time. Below is our shipping policy to ensure a satisfactory experience:
Order Processing
All orders are processed within 1 to 3 business days after payment confirmation. During high demand periods or special promotions, processing times may be extended.
Shipping Methods
We use reliable carriers with tracking services to ensure the security of your items. Shipping options and costs will be displayed at checkout.
Delivery Timeframes
Estimated delivery times are as follows:
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Domestic shipments (United States): 3 to 7 business days
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International shipments: 7 to 21 business days, depending on destination and customs procedures
Order Tracking
Once your order is shipped, you will receive an email with a tracking number to monitor your package online.
Taxes and Customs
International orders may be subject to taxes, duties, and customs fees, which are the responsibility of the customer. We recommend checking with your local authorities before purchasing.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of receipt to initiate an investigation and resolve the issue.
POLÍTICA DE CAMBIOS Y DEVOLUCIONES
At Oro Luxe Co., your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer exchanges and returns under the following conditions:
Return Window
You may return most items within 14 days of delivery for a full refund or exchange.
Condition of Returned Items
Returned products must be in their original condition — unworn, unaltered, and with all original packaging and certificates intact.
Non-Returnable Items
Customized or engraved jewelry items are non-returnable unless they arrive damaged or defective. Please contact us immediately if there is an issue.
How to Initiate a Return or Exchange
To start a return or exchange, please contact our Customer Service at oroluxeco@gmail.com with your order number and reason for return. We will provide instructions on how to proceed.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect the returned item, we will process your refund within 7 business days using the original payment method.
Exchanges
If you wish to exchange an item, please specify the replacement product when contacting us. Exchanges are subject to product availability.