FAQ

THE MOST COMMON QUESTIONS

How can I make a return?

You may return most items within 14 days of delivery for a full refund or exchange. Items must be in their original condition, unworn, and with all original packaging and certificates. To initiate a return, please contact our Customer Service at oroluxeco@gmail.com with your order number and reason for return. Return shipping costs may apply.
What is your policy on returns for customized or engraved jewelry?

Customized or engraved items are non-refundable unless they arrive damaged or defective. Please contact us immediately if there is an issue.
How do I verify the authenticity of your jewelry and watches?

All our products come with certificates of authenticity when applicable, especially for diamond jewelry and branded watches. You can also request additional verification or appraisal documentation by contacting us.
Are your diamonds and gemstones ethically sourced?

Yes, we work only with suppliers who provide ethically sourced materials, following industry standards to ensure responsible mining and trade.
How can I care for my jewelry to maintain its quality?

To keep your jewelry in optimal condition, avoid exposure to harsh chemicals, remove pieces before swimming or exercising, and clean them regularly with a soft cloth. For detailed care instructions, please reach out to us.
What payment methods do you accept?

We accept credit and debit cards, PayPal, Affirm, Klarna, Afterpay, and offline payments (contact us for details).

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