STORE POLICY
CUSTOMER SERVICE
At Oro Luxe Co., we are committed to providing exceptional customer service and support throughout your shopping experience. Whether you have questions about a product, need assistance with your order, or require post-purchase support, our team is here to help.
Contact Information
Email: oroluxeco@gmail.com
Phone: (646) 891-6083
Address: 37 W 46th Street, Unit 19, New York, NY 10036, United States
Our customer service hours are Monday to Friday, 10:00 AM – 6:00 PM (EST).
We aim to respond to all inquiries within 24–48 business hours.
If you need to reach us regarding your order, please include your order number and a detailed description of your request.
At Oro Luxe Co., your satisfaction is our top priority.
PRIVACY AND SECURITY
At Oro Luxe Co., we take your privacy and security very seriously. We are committed to protecting your personal information and ensuring that your shopping experience is safe and secure.
Data Protection
We collect only the necessary personal information required to process your orders, communicate with you, and improve our services. This information is handled with the highest standards of confidentiality and is never shared with unauthorized third parties.
Payment Security
All transactions on our website are processed through secure payment gateways that use encryption technologies to protect your payment details. We do not store sensitive payment information on our servers.
Use of Cookies
Our website uses cookies to enhance your browsing experience and to analyze site traffic. Cookies do not contain personal information and can be disabled in your browser settings if you prefer.
Your Rights
You have the right to access, correct, or request deletion of your personal data at any time. For any questions regarding your privacy or data security, please contact us at oroluxeco@gmail.com.
Your trust is fundamental to us, and we continuously work to maintain the highest level of security in all our operations.
Authenticity of Products
At Oro Luxe Co., we guarantee the authenticity and quality of every item we sell. Each piece of jewelry and watch offered in our store is carefully selected and verified to meet the highest standards of craftsmanship and material integrity.
Our products are made from genuine precious metals such as 14k, 18k yellow, white, and rose gold, as well as ethically sourced diamonds and gemstones. We work exclusively with trusted suppliers and artisans to ensure that every item you purchase is authentic and accurately represented.
In the case of branded items, such as luxury watches, we guarantee their originality and provide certification or proof of authenticity whenever applicable.
Your confidence in our products is our priority, and we stand behind every purchase with a commitment to quality and transparency.
PAYMENT METHODS
At Oro Luxe Co., we offer a variety of secure and convenient payment options:
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Credit and debit cards (Visa, MasterCard, American Express, Discover)
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PayPal
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Offline payments (please contact us for specific instructions)
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Affirm (financing available subject to approval)
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Klarna (pay in installments to suit your needs)
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Afterpay (split payments into four interest-free installments)
All payment methods are protected with encryption technology and comply with the highest security standards to ensure the safety of your financial information.